Kenya KPLC Power Self-Service | What is it and how to use it?

Kenya Power is one of the largest electricity providers in Kenya, serving over 5 million customers. The company is committed to providing quality and efficient services to its customers, and as such, it has introduced several initiatives aimed at improving customer experience and convenience. One of these initiatives is Kenya Power Self-Service.

KPLC is the abbreviation for Kenya Power and Lighting Company. It generates, transmits, and distributes electricity to homes and businesses across Kenya. The company operates a network of power plants, transmission lines, and distribution networks to provide electricity to its customers. KPLC is committed to providing reliable, affordable, and sustainable electricity services to its customers and has introduced several initiatives to improve the quality and efficiency of its services.

Read Also: How to fix Common KPLC CIU issues

What is Kenya Power Self-service?

Kenya Power Self-Service is an online platform allowing customers to manage their electricity accounts and make payments from their homes or offices. The platform provides a quick, convenient, and secure way for customers to access their electricity bills, pay bills, report outages, and perform other tasks related to their accounts.

The Kenya Power Self-Service platform is accessible via the Kenya Power website or a mobile app, which can be downloaded from the Google Play Store or the App Store. To use the platform, customers must register for an account by providing their details, including their name, phone number, and Kenya Power account number.

How to Register for an account on the KPLC Self-Service Platform

Before using the KPLC self-service, you need to register for an account. You can register for an account using the KPLC website or through their mobile app. Here is how to register;

KPLC Self-Service Platform
  • First, visit the KPLC self-service website here or download the KPLC app on the Google Play store.
  • Click on Register.
  • You must provide the following details, your full name, phone number, and email address.
  • You will also provide a Government-approved document such as a National ID, International passport, or Certificate of registration.
  • When you are done, you will have a code will be sent to your phone number and email address. You must provide the code to verify your phone number and email.
  • When you are done, you now have an account and can start using the service.

Read Also: How to know your KPLC Token Number

Features of the Kenya Power Self Service

Once customers have registered, they can log into the platform and access a range of features, including:

  1. Viewing their electricity bills: Customers can view their electricity bills for the current and past months and see a breakdown of their usage and charges.
  2. Paying bills: Customers can pay their bills online using various payment methods, including credit and debit cards, M-Pesa, mobile money, and bank transfers.
  3. Reporting outages: Customers can report outages and track the status of their reports in real-time.
  4. Requesting new connections: Customers can request new electricity connections, track the status of their requests, and view the estimated cost of the connection.
  5. Updating personal details: Customers can update their details, such as their phone number, email address, and billing address.
  6. Making complaints: Customers can make complaints and track the status of their complaints.

Benefits of the Kenya Power Self Service

The Kenya Power Self-Service platform is designed to be user-friendly and easy to use, with a simple and intuitive interface. Customers can access the platform anytime and anywhere, making it a convenient way to manage their electricity accounts.

In addition to improving customer experience, Kenya Power Self Service also helps the company to reduce costs and improve efficiency. By allowing customers to access their accounts and make payments online, Kenya Power can reduce the staff required to manage customer accounts and the number of office visits.

Furthermore, the platform helps to reduce the risk of fraud and increase security. Customers can be assured that their personal and financial information is secure, as the platform uses encryption technology to protect their data.

In addition to these options, customers can use the KPLC Self-Service platform to report outages, request new connections, and make complaints, among other tasks. This platform provides a convenient and efficient way for customers to manage their electricity accounts and communicate with Kenya Power.

KPLC Paybill Number

The KPLC Paybill number is 888880. Kenya Power and Lighting Company (KPLC) customers can use this Paybill number to pay electricity bills via mobile money or bank transfer.

To make a payment, customers need to follow the instructions provided by their mobile money provider or bank and enter the KPLC Paybill number (888880) as the business or account number. The payment will then be credited to the customer’s KPLC account, and the customer will receive a payment confirmation. Customers can also make payments using the KPLC Self-Service platform, which provides a convenient and secure way to manage their electricity accounts and make payments online.

The Paybill number 888880 is not the only pay bill number you can use to buy tokens; there are other KPLC alternative Paybill numbers to purchase tokens.

Kenya power contact

If you need to contact Kenya Power, there are several ways to do so:

  1. Customer Care: Kenya Power has a customer care center that can be reached by calling 97771 or 0703070707, or 0732170170, or by emailing to Customer care representatives are available 24/7 to assist with any inquiries or concerns you may have.
  2. Social Media: Kenya Power is active on social media platforms, and customers can reach out to the company through its official pages on Facebook and Twitter.
  3. Online Contact Form: Kenya Power has an online contact form on its website where customers can submit their inquiries or concerns.
  4. Visiting a Kenya Power Office: Customers can also visit a Kenya Power office in person to speak with a representative or to make a payment. Kenya Power has several offices throughout Kenya, and the address of the nearest office can be found on the company’s website.


In conclusion, Kenya Power Self-Service is an innovative initiative that provides customers with a quick, convenient, and secure way to manage their electricity accounts. By improving customer experience and reducing costs, the platform is helping to improve the quality of service provided by Kenya Power. If you are a customer of Kenya Power, we encourage you to take advantage of this platform and experience the benefits for yourself.

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